Collections That Run on a Schedule, Not on Memory
Dunning reminders fire automatically as invoices cross each overdue bucket, with escalating tone and a clear view of what’s been sent to whom.
Illustrative product view
What AR collections in Fintra does
Collections work is easy to postpone when it depends on someone remembering to follow up. Fintra runs dunning reminder sequences automatically by overdue bucket - a gentle nudge early, firmer language as an invoice ages, and escalation to a named owner past a threshold you set - so every overdue invoice gets consistent, on-time attention.
- Automated dunning runs triggered by overdue bucket, not manual reminders
- Escalating tone and cadence as an invoice ages further past due
- Escalation to a named internal owner for accounts past a threshold
- A collections view showing every invoice’s status and reminder history
Core capabilities
| Capability | What it does | What it replaces |
|---|---|---|
| Bucketed dunning | Sends reminders automatically at 15, 30, 45, 60+ days | Ad hoc reminder emails when someone remembers |
| Escalating tone | Adjusts reminder language as an invoice ages further | The same generic reminder every time |
| Internal escalation | Flags severely overdue accounts to a named owner | A past-due account nobody is actively managing |
| Reminder history | Shows every reminder sent and when, per invoice | No record of what a customer was already told |
| DSO tracking | Reports days sales outstanding as a trend over time | DSO estimated once a quarter, if at all |
How it works
From past due to resolved
- 1
Set your buckets
Define overdue thresholds - for example, 15, 30, 45, and 60 days - and the reminder tone for each.
- 2
Reminders fire automatically
As an invoice crosses each threshold, the corresponding reminder sends without manual intervention.
- 3
Severe cases escalate
Accounts past your final threshold route to a named internal owner for direct outreach.
- 4
Track resolution
Payment, a payment plan, or a credit note all resolve the invoice’s collections status.
- 5
Review DSO trend
Watch days sales outstanding move as the dunning process takes effect over successive quarters.
Tone under control
Every reminder sent and every escalation is recorded in the SentriAI audit trail, so a dispute over "did we tell the customer" or "how many times did we follow up" has a factual answer.
Frequently asked questions
How does automated dunning work?
You define overdue buckets - for example 15, 30, 45, and 60 days - each with its own reminder tone, from a gentle nudge to firmer language. As an invoice crosses each threshold, the corresponding reminder sends automatically, with no manual step required.
Can severely overdue accounts be escalated to a person?
Yes. Past a threshold you set, an overdue account escalates to a named internal owner for direct outreach rather than continuing on the automated reminder track - useful for larger accounts or relationships that warrant a real conversation.
Does AR collections reduce days sales outstanding?
Consistent, on-time reminders are the single biggest lever on DSO for most SMBs - invoices that would have been forgotten get followed up automatically. DSO is tracked as a trend so you can see the actual impact over successive quarters, not just assume it.
What happens if a customer sets up a payment plan?
You can record a payment plan against the invoice, which pauses standard dunning reminders in favor of the agreed schedule, while the invoice’s status still reflects that it is being actively managed rather than simply past due and ignored.
Stay in the loop
One practical finance briefing a week - new guides, checklists, and benchmarks.
Put collections on autopilot
Start free, no card required. Set your overdue buckets and let reminders run themselves.
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