Fintra Feature
An HR helpdesk that actually knows the answer
AI HR Helpdesk
Example figures- RESOLVED BY AI
- 86%
- last 30 days
- AVG RESPONSE
- 12s
- vs 4h to HR
- ESCALATED
- 14%
- routed to a human
- “How much PTO do I have left?”: answered from HRIS
- Cited
- “When do my options vest?”: pulled from the cap table
- Cited
- “Change my 401(k) %”: routed to People Ops
- Escalated
- Every answer links to its source record
- Grounded
What the AI helpdesk does
Fintra’s AI HR helpdesk answers employee questions grounded in your actual data and policies (PTO balances, benefits, pay, equity, and company policy) with citations to the source. When a question needs a human or touches something sensitive, it escalates rather than guessing.
- Answers grounded in your real HR data and policies
- Personalized (the employee’s own PTO, benefits, equity)
- Citations to the source policy or record
- Escalation to a human for sensitive or unclear cases
What it can answer
| Topic | Example question |
|---|---|
| Time off | “How much PTO do I have left?” |
| Benefits | “When is open enrollment?” |
| Pay | “Why did my paycheck change?” |
| Equity | “How much of my grant has vested?” |
Grounded, not guessing
Reads the whole people system
- Pulls from PTO, benefits, payroll, and equity
- Governed by Fintra Trust and AgentFence
- Deflects routine questions so HR handles the real ones
Questions people ask
How is this different from a generic HR chatbot?
A generic chatbot answers from static FAQs or, worse, makes things up. Fintra’s helpdesk is grounded in your real data (an employee’s own PTO balance, benefits, and equity) with citations, and it escalates to a human when a question is sensitive or unclear.
Can it answer personalized questions?
Yes, because it reads the employee’s own records, it can answer “how much PTO do I have?” or “how much of my grant has vested?” specifically, not just point to a generic policy page.
What stops it from giving a wrong answer?
Answers are grounded in your data with citations, and the helpdesk escalates rather than guessing when confidence is low or the topic is sensitive. It’s governed by Fintra Trust and AgentFence, so its behavior stays within policy.
Does it reduce HR workload?
Yes. By deflecting the high-volume, repetitive questions with accurate answers, it frees the people team to handle the cases that actually need human judgment.
Keep reading
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